lotus1Privacy Policy

This page describes what we collect when you use lotus1 and how we keep that data protected. We collect personal information only for account setup, verification, and payment processing. We do not sell or share your data with third parties outside our payment and compliance partners. Our commitment is straightforward: your data stays secure, your privacy is respected, and you have control over your information at every step.

When you open a lotus1 account, you provide your email, phone number, and password. Before your first withdrawal, we ask for identity verification—a government-issued ID and confirmation of your registered bank account. We use this information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. We encrypt all data in transit and at rest, and we limit access to your information to authorized staff only.

We also collect usage data: which games you play, how long you're active, your tournament participation, and your account balance history. This data helps us improve our platform, detect fraud, and provide better customer support. We do not use this data for marketing or third-party advertising without your explicit consent.

What we collect and how we use it on lotus1

We collect several categories of information when you use lotus1. Your account data includes your email, phone number, password hash, and verified identity documents. Your payment data includes your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and your registered bank account details. Your activity data includes game participation, tournament results, session timestamps, and account balance changes. We also collect technical data: your IP address, browser type, device information, and access logs.

We use this information for specific purposes: to set up and maintain your account, to process deposits and withdrawals, to verify your identity before first withdrawal, to detect fraud and prevent abuse, to comply with local regulations and anti-money-laundering requirements, and to provide customer support. We do not use your data for marketing emails or promotional campaigns unless you explicitly opt in. We do not sell your data to third parties.

Our lotus1 data retention and deletion policy

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with financial and regulatory requirements. After seven years, we delete your personal information unless we are required by law to retain it longer. You can request deletion of your account anytime by contacting our support team. We'll process your request within one business day and confirm deletion within 30 days.

If you request data deletion before your first withdrawal, we delete your information immediately. If you have completed withdrawals or participated in tournaments, we retain transaction records for seven years as required by financial regulations. You can access, review, and download your personal data anytime through your lotus1 account settings or by contacting our support team.

Third-party processors and data sharing

We share your data with third parties only when necessary to provide our service. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our identity verification partner receives your government ID and bank account details to confirm your identity. Our hosting provider stores your account data on secure servers. We do not share your data with marketing partners, advertisers, or data brokers.

Our servers may sit outside your jurisdiction. When your data is transferred internationally, we ensure it is protected by encryption and contractual safeguards. We comply with data protection laws in all jurisdictions where we operate, including Indonesia. If you have concerns about international data transfer, contact our support team.

We believe your privacy is fundamental. We collect only what we need, protect it rigorously, and give you control over your information.

Cookies, security, and your privacy on lotus1

We use cookies to keep you logged in, remember your preferences, and track your session activity. These cookies are essential for lotus1 to function. We do not use cookies for third-party advertising or tracking. You can disable cookies in your browser settings, but this may affect your ability to use lotus1. We also use analytics cookies to understand how users interact with our platform—this data is anonymized and used only to improve our service.

We protect your data with industry-standard encryption (TLS/SSL), secure password hashing, and access controls. We conduct regular security audits and penetration testing. We do not store your full payment card details—payment information is tokenized by our payment processors. If we detect a security breach, we'll notify affected users within 24 hours and provide guidance on protecting your account.

Your rights and contact information

You have the right to access, correct, and delete your personal data. You can also request a copy of all data we hold about you. If you believe we've misused your data or violated your privacy rights, you can file a complaint with your local data protection authority. In Indonesia, you can contact the relevant regulatory body. We also encourage you to contact our support team first—we'll investigate and respond within one business day.

If you have questions about this privacy policy or how we handle your data, contact our support team via email or live chat during business hours. We operate support in English and Indonesian. If you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local team can often provide faster responses. We're committed to protecting your privacy and answering your questions transparently.